Hotel Friendship/Relationship

Inspiration for this post triggered by a certain pig... who felt the same way about old friends and 'buddies'... suddenly had this thought that actually our hearts or capacities for relationships are kinda like hotels...

Introducing- Hotel Friendship/Relationship

People check in, check out. Sometimes, they come back again. Other times, they'll never patronise this hotel of yours again.

Some 'guests' return probably because they have experienced excellent warm service which pleases them and therefore wouldn't mind coming back for more.

On the contrary, others refuse to return because they have experienced shit. Or on a more optimistic note, they cannot return because they have no time or money to stay in this hotel friendship again. Or perhaps they have found Hotel Friendships Beta... or some other hotels or whichever suits them better. Afterall, with work and so many other commitments, who has time for frequent holidays in Hotel Friendship?

One person's hell is another's heaven. And unless you are this really brilliant 6-star hotel which invest tonnes into customer service and cater to every single guest's whims and fancies, you can never please everyone.

Another problem lies in logistics. Hotel friendship only has one pathetic staff. Much as one would like to change the sheets, towels, supply all toilets with paper, provide room service, replace complimentary coffee and stuff, it cannot be done at times. This one single staff for hotel friendship also needs to address other important issues, especially FINANCES. No $, no nothing.

Sub-divisions of these capacities: Hotels or motels or even backpacker's inns.
But low prices don't mean that more guests will patronise. It also doesn't mean that expensive hotels offer suitable services. Different guests have different needs and preferences. Then again, the mood of each guest also affects how one perceives the service received. (i.e If the guest is having an unhappy holiday and is feeling grouchy, he/she may be less inclined to feel happy with any kind of service. On the contrary, if the guest is feeling joyous, lousy service can be perceived as acceptable)

Just be glad that guests come once in a while. And be contented if they've remembered this hotel fondly and will think of it sometimes.

If you're still interested in operating a hotel, receive every one, whether new or old warmly, with sincerity... If there is only this much you can offer, be honest about it... You can improve operations and service, yes. But be realistic and be true to the style and core values of your hotel. Don't change so much or pretend to be something you're not that you become some loserish poser-hotel.

So what kind of hotel are you?
And what kind of guest are you?